Once you have submitted a claim to us, you give us a mandate to carry out the IOS procedure. This means that you give us the mandate to find a solution for your unpaid invoice within the scope of the IOS procedure. You normally do this after all the payment terms you have offered your client have expired.
As soon as you have submitted a claim, we take a number of steps that are closely aligned with each other. Putting a claim on hold before the payment reminder is served can only be done in the case where you have received a direct payment. However, a promise of payment is not sufficient. We assume that, once you use Unpaid, the "promises" phase is over.