When you submit a case to us, we ask you for an advance payment. We use this to pay the bailiff fees. Once your case is completed and the invoice has been collected, we refund this advance in full.
At Unpaid, we make every effort to bring every case we receive to a successful conclusion. Unfortunately, we cannot guarantee 100% success. After all, we work in an environment of defaulters. We are therefore proud of our success rate of around 80%.
If your case is among the 20% that we are unable to settle despite our best efforts, there may be a cost. Fortunately, you almost always get at least part of the advance payment back. Moreover, we will never charge any additional costs on top of this advance payment without discussing this with you beforehand. If your advance payment is not sufficient, we will cover the additional costs incurred. We can guarantee this 100%.
How do we calculate the reimbursement for an unsettled file?
- Termination in consultation with you
When you submit your file, our system automatically checks your customer's solvency free of charge. As we do not want to leave anything to chance, our bailiff also carries out a solvency check. In this way, we check whether your customer's solvency has worsened significantly recently.
If we estimate that there is a high probability that your client will be unable to pay, we will discuss with you whether we should proceed. If you do not want us to continue, we refund your advance after deducting €90 (excl. VAT) for administration costs and the solvency investigation.
If this option is selected, you will also automatically receive a certificate of irrecoverability, free of charge. Using this certificate, you can easily remove the outstanding debt from your books and recover any VAT already paid. -
Termination by contesting the invoice
After the bailiff has served a reminder on your client, he/she can still contest the invoice within a period of 38 days. Does this also meet the correct formal requirements? If so then your invoice is no longer legally considered to be undisputed and we are obliged to stop the collection procedure. Our figures are favourable in this respect: we only have to terminate 4 to 5% of the files for this reason.
If you are in such a case, we refund your advance payment after deduction of the handling fee and bailiff's costs incurred. Usually you will then receive slightly less than half of your advance back. However, the exact amount depends on when the customer disputes the invoice. Of course, you can include these costs in a procedure through the court should you decide to do so.
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Termination due to bankruptcy of your customeWithin the market of bad debts, we can never give a complete answer to what the future will bring for your customer. Thanks to our double solvency investigation, it rarely happens that a customer goes bankrupt while our procedure is running.
If your client does go bankrupt after the bailiff has obtained the judgement, your advance payment is usually used up. If the actual bailiff fees incurred are less than your advance payment, we will of course refund the remaining amount to you.
In summary: a non-settled file (20% of the cases) can cost you something, but this cost is never higher than the advance payment that you have made to us. In most cases, you will still receive part of your advance back. We never charge additional costs on top of the deposit unless we have explicitly asked your permission first.